SHIPPING & DELIVERY
We ship all of our products USPS
100% SECURE ORDERING
We use Pay-Pal for all of our ordering. We have a secure website https for ordering through go daddy ssl so rest assured.
RETURNS
IT’S RARE, BUT SOMETIMES IT HAPPENS…
We Sent You The Wrong Product:
Please email Customer Service and request a RMA# (Return Merchandise Authorization #). We will send you a pre-paid return label. As soon as we receive the returned undamaged/resellable product, we will immediately ship the correct product.
You Ordered The Wrong Product:
If the product has not been opened, we can offer a full refund for the product cost only. Shipping costs are non-refundable. Email Customer Service and request a RMA# (Return Merchandise Authorization #). Ship the unopened product back to us with tracking and insurance on the package. As soon as we receive the returned product, we will immediately credit your account the full product cost minus the shipping.
You’re Not Pleased With The Product:
If the product has not been opened, we can offer a full refund for the product cost only. Shipping costs are non-refundable. Email Customer Service and request a RMA# (Return Merchandise Authorization #). Ship the unopened product back to us with tracking and insurance on the package. As soon as we receive the returned product, we will immediately credit your account the full product cost minus the shipping.
Please accept our apologies, but we cannot accept or refund any returns that have been opened, used, or damaged by the customer.
ALL RETAIL RETURNS MUST OCCUR WITHIN 10 DAYS OF THE PURCHASE DATE. NO EXCEPTIONS.
Customer Service
Email: hawaiimedicinal@gmail.com
Monday thru Friday: 9:00 a.m. – 4:00 p.m. HST (Hawaii Standard Time)